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Position Overview

As a Lifeguard at Pikes Peak Athletics, you play a critical role in creating a safe, clean, and welcoming environment for swimmers of all ages and abilities. From first-time swim lesson participants to competitive athletes, your attentiveness and professionalism help ensure every person can train and learn safely.

This role combines safety, facility operations, teamwork, and customer service. Lifeguards are often one of the most visible members of our team and help create a positive experience for every family who walks through our doors.

Qualifications

• Minimum 16 years of age

• American Red Cross Deep Water Lifeguard Certification required

• High school diploma, GED, or currently working toward completion

• Strong communication and problem-solving skills

• Ability to maintain focus for extended periods

• Commitment to safety and continuous learning

• Ability to meet the physical requirements of the position

Why This Role Matters

Every day, families trust Pikes Peak Athletics with their safety. Lifeguards help protect that trust by maintaining a safe environment, responding quickly when needed, and ensuring our facilities remain clean, organized, and welcoming.

Leadership Expectations

All PPA team members are expected to uphold our Leadership Values:

• Dedication to Relationships

• Craftsmanship with Care

• Teaching That Works

Lifeguards are expected to:

• Serve as a positive and welcoming representative of PPA

• Work collaboratively with all departments

• Attend required trainings and safety meetings

• Demonstrate professionalism and responsibility at all times

Primary Responsibilities

Safety

• Ensure the safety of all patrons throughout the facility

• Identify, correct, or report safety concerns immediately

• Actively lifeguard and respond appropriately to emergencies

• Enforce facility policies and procedures

• Participate in required in-service and safety trainings

Facility Operations

• Monitor and record pool chemistry as assigned

• Help maintain safe and clean pool, deck, locker room, gym, and common areas

• Assist with event, rental, and program setup as needed

• Maintain organized workspaces and storage areas

Facility Care

• Assist with building cleanliness and presentation

• Conduct regular locker room and restroom checks

• Complete cleaning assignments as directed

• Support overall facility operations

Success Traits

Successful Lifeguards at PPA are:

• Dependable

• Safety-focused

• Positive and professional

• Team-oriented

• Observant and attentive

• Willing to learn

• Comfortable taking initiative

Physical Requirements

• Frequent standing, walking, bending, reaching, and lifting

• Ability to lift up to 50 pounds

• Ability to enter the water quickly and perform emergency rescues

• Ability to work in both indoor and outdoor environments as needed

Reports To

Head Lifeguard and Facility Operations Manager

Compensation & Benefits

Starting Pay: $15.50/hour

Additional benefits may include:

• Monthly facility access pass

• 50% discount on Masters Swim Team tuition

• Retirement benefits eligibility based on employment requirements

CLICK THE BUTTON ON THE BOTTOM OF THE PAGE TO APPLY.

Position Overview

As a Swim Instructor at Pikes Peak Athletics, you help children develop confidence, learn life-saving water safety skills, and progress through swimming fundamentals in a positive and encouraging environment.

This role combines teaching, leadership, communication, and mentorship. Swim Instructors serve as role models for swimmers and help create an exceptional experience for children and families. Whether teaching a first-time swimmer or helping a student master new skills, instructors play an important role in helping each swimmer achieve success in and around the water.

Qualifications

• Minimum 16 years of age

• High school diploma, GED, or currently working toward completion

• Minimum one year of swim instruction experience required

• Competitive swimming experience preferred

• Ability to swim all four competitive strokes, tread water, perform flip turns, and dive

• Current American Red Cross CPR Certification preferred

• CPR Certification must be obtained within 90 days of employment if not currently certified

• Demonstrate willingness to learn and commitment to professional growth

• Excellent communication and problem-solving skills

• Reliable transportation to Pikes Peak Athletics Training Center

Why This Role Matters

Learning to swim is one of the most important life skills a child can develop.

Swim Instructors help children build confidence, develop water safety awareness, overcome fears, and achieve goals that can impact them for the rest of their lives. Every lesson provides an opportunity to encourage growth, celebrate progress, and create positive experiences for swimmers and their families.

Leadership Expectations

Uphold the Pikes Peak Athletics Leadership Values

• Dedication to Relationships

• Craftsmanship with Care

• Teaching That Works

Team Expectations

• Serve as a positive and welcoming representative of Pikes Peak Athletics

• Work collaboratively with instructors, coaches, lifeguards, and administrative staff

• Attend required trainings, meetings, and professional development opportunities

• Demonstrate professionalism, responsibility, and reliability at all times

• Foster a positive learning environment for swimmers and families

Primary Responsibilities

Instruction

• Teach swim lessons using the PPA curriculum

• Help swimmers develop water safety skills, stroke technique, and confidence

• Create a structured, fun, and encouraging learning environment

• Adapt teaching methods to meet the needs of individual swimmers

• Provide constructive feedback and encouragement

Customer Experience

• Communicate professionally with parents, swimmers, and staff

• Represent PPA's commitment to excellent instruction and customer service

• Help create a positive experience for every swimmer and family

• Address concerns appropriately and involve supervisors when needed

Program Operations

• Arrive prepared and on time for all scheduled shifts

• Assist with lesson setup, equipment organization, and cleanup

• Maintain safe and organized teaching areas

• Follow all safety procedures and facility guidelines

• Support special events and program needs as assigned

Success Traits

Successful Swim Instructors at PPA are:

• Positive and encouraging

• Dependable and punctual

• Patient and adaptable

• Strong communicators

• Team-oriented

• Passionate about helping children succeed

• Committed to learning and professional growth

Scheduling Requirements

Instructors must be available for at least three of the following shifts:

• Monday: 3:30/4:00 PM to 6:00 PM

• Tuesday: 3:30/4:00 PM to 6:00 PM

• Wednesday: 3:30/4:00 PM to 6:00 PM

• Thursday: 3:30/4:00 PM to 6:00 PM

• Saturday: 9:30 AM to 12:30 PM

• Sunday: 8:55 AM to 12:00 PM

Compensation & Growth Opportunities

• $15.16/hour for training, administrative duties, and setup/cleanup

• Starting at $15.50/hour for instructing

• Pay increases available based on experience, certifications, leadership, reliability, and commitment to PPA's values

Benefits may include:

• Flexible scheduling

• Leadership development opportunities

• CPR certification opportunities

• Mentorship from experienced coaches and instructors

• Year-round employment opportunities

• Advancement into leadership and supervisory roles

Reports To

Swim Lesson Supervisor and Aquatics Leadership Team

CLICK HERE to APPLY

About the Role

The Front Desk Lead plays a key leadership role in creating an exceptional experience for every family who visits Pikes Peak Athletics Training Center. This position oversees the daily operations of the Front Desk, supports and develops the Front Desk team, and ensures families receive accurate, friendly, and efficient service.

Working closely with the Director of Program Operations and Marketing & Administrative Assistant, the Front Desk Lead helps improve systems, training, and communication to create a consistently outstanding experience for both families and team members.

This role is ideal for someone who enjoys coaching others, solving problems, improving processes, and creating organized systems while remaining calm in a fast-paced environment.

Qualifications

• Advanced customer service and communication skills: Clear, friendly, and professional communication with families, staff, and visitors.

• Advanced organization and attention to detail: Able to manage priorities, maintain accurate information, and follow through on details.

• Intermediate team leadership skills: Able to coach, support, and communicate with team members.

• Intermediate problem-solving skills: Able to identify issues and recommend practical solutions.

• Intermediate technology skills: Comfortable using Microsoft Office, web-based software, and business systems.

• Beginner payroll/HRIS system knowledge: Familiarity with Jackrabbit, Sports Engine, payroll, or HRIS platforms preferred.

• Schedule availability: Ability to work evenings and occasional weekends.

Experience and Education

• 1+ year of supervisory or team leadership experience preferred.

• 1+ year of customer service experience preferred. A genuine interest in serving others and thriving in a fast-paced setting is valued.

• 1+ years of aquatics, recreation, or youth programming experience preferred.

• CPR/AED certification (or ability to obtain upon hire) is required.

Responsibilities and Duties

Team Leadership & Scheduling

• Create and manage Front Desk schedules while maintaining appropriate staffing levels.

• Coordinate shift coverage and assist with staffing changes as needed.

• Lead, coach, and support the Front Desk team through regular feedback and accountability.

• Foster a positive, collaborative, and customer-focused team culture.

Onboarding & Team Development

• Coordinate onboarding for all new Front Desk team members.

• Train new employees on Front Desk systems, customer service standards, and operating procedures.

• Provide ongoing coaching and continuing education to ensure consistency across the team.

• Assist in developing and maintaining training materials and standard operating procedures.

Front Desk Operations

• Oversee daily Front Desk operations to ensure accurate registrations, billing, and communication.

• Ensure calls, emails, and customer inquiries are handled promptly and professionally.

• Monitor quality and accuracy of family interactions while supporting staff through challenging situations.

• Serve as the primary point of contact for Front Desk operations in the absence of the Director of Program Operations.

Process Improvement

• Partner with the Director of Program Operations and Marketing & Administrative Assistant to refine Front Desk procedures, improve workflows, and enhance the family experience.

• Identify operational challenges and recommend practical solutions.

• Support and develop implementation of new programs, promotions, and operational initiatives.

Retail & Administrative Support

• Maintain an organized, well-stocked retail area.

• Track retail inventory and coordinate replenishment as needed.

• Process registrations, payments, refund requests, and account adjustments accurately.

• Ensure family records remain accurate, confidential, and complete.

• Assist with other duties as assigned.

What Success Looks Like

The Front Desk Lead creates a Front Desk that runs smoothly, communicates consistently, and delivers exceptional service. Success in this role means:

• Families receive prompt, accurate, and friendly support.

• Front Desk staff are confident, well-trained, and supported.

• Schedules are organized and shifts are consistently covered.

• Retail inventory is maintained and accurately tracked.

• Processes continue to improve through collaboration and proactive problem solving.

Benefits

• Eligible for company benefits at the start of the new year following one year of employment with total wages over $5,000 for the year. Employees are then eligible to enroll in our Simple IRA plan with up to a 3% company match.

• Monthly access pass for the employee and 50% off Masters swim team tuition per month.

Physical Demands and Work Environment

The work environment is typical of a recreation center and office environment. Employees must be able to work effectively despite distractions such as staff, patrons, vendors, phone calls, noise, and interruptions.

The physical demands described here are those an employee must meet to successfully perform the essential functions of this job. In many cases, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and use hands to finger, handle, or feel objects, tools, or controls. The employee is regularly required to talk or hear. The employee is occasionally required to stand, walk, reach with hands and arms, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds safely and soundly. Vision requirements include close vision, peripheral vision, depth perception, and the ability to adjust focus.

Pikes Peak Athletics promotes and provides equal opportunity and complies with applicable laws prohibiting discrimination without regard to race, color, creed, sex, sexual orientation, transgender status, gender identity, gender expression, religion, national origin, ancestry, age, marital status, or disability.

How To Apply

To apply, please email your resume and cover letter to Jaecie Montgomery at jmontgomery@pikespeakathletics.com.

In your cover letter, tell us why you are interested in this role and why you believe you would be a great fit for Pikes Peak Athletics. We are especially interested in learning what excites you about the opportunity and what you would bring to our team.